Refunds & Returns

Here are some FAQ in regards to our return policy:

WHAT IS THE REFUND PERIOD / POLICY?

If for any reason you are unsatisfied with your purchase refunds will be accepted within 30 days after delivery.

We have a 30-day return or replacement policy, which means you have 30 days after receiving your item to request a return or replacement.

To be eligible for a return, your item must be shipped back to our warehouse (with a tracking number). You’ll also need the receipt or proof of purchase.

Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to one of our warehouses.

Please note that customers are responsible for return shipping fees. Shipping costs are not refundable.

ORDER CANCELATION

Orders can only be canceled within the first 1 hour they've been placed. After an hour, our team will have already registered your order in our system and in our carrier's system.

I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Exchange Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. A refund in this case will not be possible if the damage was done during the transit with couriers as it's a process out of our hands.

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products are complete. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

HOW MAY I CONTACT YOU?

You may contact us by e-mail at support@printemped.com. Our Support team operates 24/7.

To get in touch, please include your order number and product details in the email. We always guarantee a response within 3-5 hours (sometimes sooner) and will be happy to help you!

WILL I BE REFUNDED MY PRIORITY INSURED SHIPPING COST?

No, priority insured shipping costs will not be refunded.